Optimum Biotech UK Privacy Policy
This privacy policy sets out how Optimum Biotech UK collects, uses and protects the personal information of visitors and customers of optimumbiotech.uk. It should be read alongside our cookie policy and our terms and conditions. The policy is aligned with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Optimum Biotech UK operates this website at optimumbiotech.uk and acts as the data controller in respect of any personal information you provide through it. As data controller, we are responsible for deciding how and why your personal data is processed. You can contact us with any data protection enquiries through the contact page of this website.
Information We Collect
The personal information we collect from you falls into a small number of clearly defined categories. We aim to collect only what is genuinely needed to operate the website, fulfil your orders and meet our legal obligations.
When you place an order, we collect your name, delivery address, billing address where different, email address, telephone number and details of the products you have purchased. We also retain a record of payment confirmation, although we do not store any bank card or banking credentials on our systems.
When you contact us through the website, we collect the name, email address and any further information you choose to include in your message. Where you create an account, we store the login credentials you select along with your order history and any saved delivery details.
When you simply browse the website, our systems may automatically collect technical information such as your IP address, browser type, device type, operating system, referring website and the pages you view. This information is collected through cookies and similar technologies as set out in our cookie policy.
How We Use Your Information
Your personal information is processed for a limited number of specific purposes. These include taking and fulfilling your orders, communicating with you about your orders, responding to questions sent through the contact page, managing your account, sending order confirmations and despatch notifications, maintaining accurate business records, complying with our legal and regulatory obligations, and protecting the security and integrity of the website.
We do not use your information for unsolicited marketing communications, and we do not build profiles of your behaviour for advertising purposes.
Legal Basis for Processing
Under UK GDPR, we may only process your personal data where we have a valid legal basis for doing so. The bases we rely on are as follows.
Where you have placed an order, we process your information on the basis that it is necessary for the performance of the contract between you and Optimum Biotech UK. Without this information we cannot supply the goods you have ordered.
Where we are required to keep records for tax, accounting or other regulatory purposes, we process the relevant information on the basis of our legal obligations.
Where we use cookies and similar technologies that are not strictly necessary, or where we send any optional communications, we rely on your consent. You may withdraw that consent at any time.
In limited cases — for example, to investigate fraudulent or unlawful activity on the website, or to defend ourselves against legal claims — we may process information on the basis of our legitimate interests. We will only do so where those interests are not overridden by your rights and freedoms.
Sharing Your Information
We do not sell your personal data and we do not share it with third parties for marketing purposes under any circumstances.
There are limited situations in which we share information with carefully selected service providers who help us operate the business. These include the courier handling your delivery (currently Royal Mail), the payment processor handling your bank transfer or Bitcoin payment, the web hosting provider on whose infrastructure the website operates, and where appropriate professional advisers such as accountants and legal advisers. Each of these parties is permitted to process your data only for the specific purpose for which it has been shared, and only in line with their own contractual and legal obligations.
We may also disclose information where we are required to do so by law, by a court order, or by a properly authorised regulatory or law-enforcement authority.
How Long We Keep Your Information
We retain your personal information only for as long as it is needed for the purposes set out in this policy, or for as long as we are legally required to keep it. Order and transaction records are typically kept for six years from the end of the financial year in which the order was placed, in line with HMRC requirements for business records. Account information is held for as long as your account remains active. Correspondence sent through the contact page is generally retained for up to 24 months, unless a longer retention period is necessary to resolve an outstanding issue.
Once your information is no longer needed, it is securely deleted or anonymised.
How We Protect Your Information
We take the security of your personal information seriously. The website operates over an encrypted HTTPS connection, and customer records are held on infrastructure protected by access controls, firewalls and regular security updates. Access to personal data within Optimum Biotech UK is restricted to staff who need it to perform their roles, and all such staff are bound by appropriate confidentiality obligations.
We do not store payment card details on our systems. Bank transfer details are processed through your own banking provider, and Bitcoin transactions are settled through the blockchain — neither method requires us to retain payment credentials.
While we take all reasonable steps to safeguard your information, no system can be guaranteed entirely secure. If you believe your account or your data may have been compromised, please contact us immediately.
International Transfers
Optimum Biotech UK is based in the United Kingdom and our customer data is held on UK or EEA-based servers wherever possible. In the limited cases where a service provider operates from outside the UK or EEA, we ensure that an appropriate safeguard is in place — typically the UK International Data Transfer Agreement, the European Commission’s Standard Contractual Clauses, or another mechanism recognised under UK GDPR.
Your Rights
Under UK data protection law you have a number of rights in relation to the personal data we hold about you. These include the right to be informed about how your information is used, the right of access to a copy of your data, the right to have inaccurate data corrected, the right to have your data erased in certain circumstances, the right to restrict processing, the right to data portability, the right to object to processing, and the right to withdraw any consent you have previously given.
To exercise any of these rights, please contact us through the contact page with details of your request. We will respond within one month of receiving a valid request, in line with the timeframe set out in UK GDPR. There is normally no charge for exercising your rights, but we may charge a reasonable fee, or refuse the request, where it is manifestly unfounded or excessive.
Children’s Data
Optimum Biotech UK does not sell products to anyone under the age of 18, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can investigate and, where appropriate, delete the data.
Cookies
Detailed information about the cookies used on optimumbiotech.uk — including the categories of cookies used, their purposes and how you can manage them — is set out in our cookie policy.
Complaints
If you are unhappy with how we have handled your personal information, please get in touch with us first so that we have an opportunity to resolve the matter. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. The ICO can be contacted through its website at ico.org.uk.
Changes to This Policy
Optimum Biotech UK may revise this privacy policy from time to time to reflect changes in our practices or in the law. Any updates will be posted on this page along with a revised date. Your continued use of optimumbiotech.uk after such changes have been published shall be taken as acceptance of the revised policy. This version was last updated in May 2026.
Further Information
For details of how we use cookies on this site, please see our cookie policy. The complete terms governing purchases through this website are set out in our terms and conditions. For any further questions about your personal information or this policy, please get in touch through the contact page.